RETURNS
CA & AU RETURNS
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Canadian and Australian returns are CA $8 and AU $8 respectively.
Refunds will be processed on arrival back into our UK warehouse.
HOW TO RETURN YOUR ORDER:
Please click here to visit our returns portal to initiate your return.
US
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.
UK
All UK returns are free unless stated on the product, subject to our terms and conditions.. When returning any goods to us, please fill out the returns form included in your parcel to tell us whether you would like an exchange or a refund.
- UK Mainland:- A pre-paid tracked return label will be included on your invoice/delivery note allowing you to return items via the Post Office.
- Please make a note of the unique tracking number printed on your label as without this we cannot be held responsible for items lost in transit.
DE & FR
- Returns from Germany and France are €5.
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.
CA & AU
- Returns from Canada and Australia are CA $8 and AU $8 respectively.
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.
REST OF WORLD
Returns from the Rest of the World are free unless stated on the product, subject to our terms and conditions.
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.
RETURNS FAQ'S
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What is your return policy?
Full price items
Here at Celtic & Co. we want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, it can be returned for a refund or, within the UK, an exchange.
You have up to 30 days of receipt to return or exchange your full price products, however we insist that the products must be returned unused and have their swing tags and washing instructions intact.
Reduced items
Please note that reduced items work slightly differently. These must be returned within 14 days from delivery, rather than 30 days. All items must be returned unused and have their swing tags and washing instructions intact.
Discounts & Promotions
If you are returning goods that you bought using a discount or promotion offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or promotion offer will no longer apply. All items must be returned unused and have their swing tags and washing instructions intact.
The value of your goods will be refunded in full excluding your original postage costs.
This does not affect your statutory rights as a consumer. Please note that we are not responsible for return postage costs other than for damaged, faulty or incorrect goods. If this is the case, please contact us before returning items.
What happens if my goods arrive damaged, faulty or incorrect?
If you receive damaged, faulty or incorrect items, please contact us so that we can arrange a convenient return. We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. Within the UK we are able to exchange them for the same items
within 30 days of the date of despatch. Orders delivered outside of the UK are not available to be exchanged, if you would like a replacement product you will need to return your original item and purchase the item you would like from our website or over the phone.
If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 28 days please contact us.
What happens if I don't like the items or they do not fit?
No problem, just send them back to us within 30 days of receipt and depending on your preferences and our stock levels, we can give you a full refund.
If you live within the UK please complete the "Returns" form which is printed on your invoice/delivery note on a perforated section, or include a letter with your name and address (and the details of the purchaser if different), stating that you would like a refund. If you are based outside of the UK please go to the relevant returns section, organised by country above.
Do I have to pay for postage if I want to return an item?
UK Mainland: In the unlikely event that you are not satisfied with your purchase you may return it to us free of charge, unworn, in the original packaging and with tags & labels attached and we will be happy to exchange or refund it at the price you paid for it. Note that any refund must be completed within 30 days of receipt of purchase unless otherwise stated at the time of ordering.
Under the Consumer Contracts Regulations you have a right to cancel your order within 14 days of receipt and receive a refund of all charges. Once you have informed us of your intention to cancel you will need to return the item(s) by post at your own cost
Please note that free returns apply to UK mainland, US, Canadian and Australian orders only. European returns will cost 12 Euros, returns outside of the UK, US, Canada, Australia and Europe will cost your currency equivalent of £10. This will be taken from the amount refunded to you when we receive your product.