Terms & Conditions
Below we have listed our full terms & conditions of use. We apologise if they sound very technical but they are pretty standard and are designed to enhance your shopping experience - making it as easy and secure as possible.
The terms and conditions apply to the use of the www.celticandco.com website and making an order by telephone or by post. By placing an order with us, you are agreeing to accept these terms and conditions (the Conditions).
We may change our privacy policy from time to time. If we change our privacy policy in the future, we will let you know by posting the updated policy at this website. We encourage you to check our policy periodically. If you do not agree with the terms and conditions set out below, you should not use or access this website.
If you have any queries relating to our terms and conditions, please contact us before placing an order.
General Information
www.celticandco.com is a division of Celtic Sheepskin & Co. Ltd., Unit B, Treloggan, Newquay, Cornwall, TR7 2SX United Kingdom. Company Number. 8860746. The following terms and conditions will apply between you and Celtic Sheepskin & Co. Ltd when you buy an item from www.celticandco.com, over the phone or by post.
Your contract for purchases made through www.celticandco.com is with Celtic Sheepskin & Co. Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this site or place an order. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site or place an order.
You warrant that all details you provide to Celtic & Co.™ for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered. You agree that e-mail can be used as a long-distance means of communication.
During the online registration process, you must choose a password. You are responsible for all actions taken under those login details and must only purchase from Celtic & Co.™ under your own details. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your login details, nor permit, either directly or indirectly, anyone to use your login details. If there are any changes to the details supplied by you it is your responsibility to inform Celtic Sheepskin & Co. Ltd as soon as possible.
It is a crime to use a false name or a known invalid credit or debit card to place an order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. The Celtic Sheepskin & Co. Ltd tracks the electronic 'fingerprints' of every order placed on www.celticandco.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.
Celtic Sheepskin & Co. Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if: You fail to make payment to us when due you breach any of our terms and conditions when requested by us to do so; You fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity; We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.celticandco.com
Dispute Resolution Terms
In line with the European Regulation on Online Dispute Resolution – detailed at this link - http://ec.europa.eu/consumers/odr/, Celtic & Co.™ are currently opted out of any major scheme, however strive to do all we can to handle any complaints to our customers’ satisfaction and follow a thorough process to ensure this is the case, detailed below:
Regarding our complaint handling process, all complaints will be dealt with in the first instance by the customer services team, and where necessary they will be escalated to the attention of the Customer Service & Sales Manager. Where complaints relate to other areas of the business, senior members of staff in these areas will be advised of the problem and may contact the complainant should it be appropriate to do so. We aim to resolve all complaints as quickly as possible and always aim for a resolution that maintains customer confidence in the company.
If you should be unhappy with a decision that has been made as the result of a complaint, you could then request that the problem be escalated further to Nick Whitworth, a Director of the company. The Director will then investigate the facts of the case before responding with a conclusion and a description of any action taken as a result of the complaint.
Your responsibilities if you break these Conditions
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
Vouchers and Offer codes
Only one offer can be used per order. Some offers are limited to one use per customer, all offers are subject to availability and Celtic & Co.™ reserves the right to withdraw or change any offer at any time.
Voucher offers can only be claimed on orders equal to or above the value of the voucher and there will never be a cash substitute offered on these.
Where necessary full offer terms specific to codes can be found at source e.g. at the bottom of an email or within a catalogue.
Unless explicitly stated, offer codes will not be valid on discounted or cleaning and care products and will exclude gift boxes and gift vouchers.
Unless stated otherwise offer codes will only be valid for one purchase per customer, Celtic & Co.™ reserve the right to cancel any order which uses an offer code that has already been used once by the customer.
Offers and discount codes are not valid on aerosol products, Celtic & Co.™ retain the right to cancel the purchase of any aerosol product if a discount has been applied to it.
If you place an order which qualifies for a free gift and subsequently return a product that means the order no longer fulfils those criteria, the free gift must also be returned or the value of the free gift will be deducted from your refund.
Ordering
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Availability information for products is listed on each individual product description. If Celtic Sheepskin & Co. Ltd does not have enough stock to deliver the goods you have ordered, we will split your order and despatch all in-stock items with the out of stock items(s) being shipped as soon as they become available.
All prices listed on www.celticandco.com and our catalogues are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time
No contract for the sale of any product will exist between you and Celtic & Co.™ until we accept your order by despatching the product to you. When this happens we will confirm the acceptance by sending you a confirmation of despatch email.
This confirmation email will be sent to the email address given on your order form and will detail products ordered, payment method, cost (including shipping) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an email from us telling you the reasons why.
Discount offers cannot be used to purchase Gift Vouchers.
Delivery
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. For inventory and packaging requirements each item requested constitutes an individual order and whilst we will attempt to consolidate multiple orders we may have to ship your items in multiple packages. This does not affect your shipping costs.
We have an agreement with our couriers to pay any import duties prior to delivery; however due to the international nature delivery you may have to pay import duties upon delivery. In this instance please contact us so that we may arrange a refund of any duties and fees incurred.
If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions. Our delivery partners are also not liable when following these instructions.
If your order was not delivered to you, you must inform us about it within 14 days from the day it was despatched.
Shipping Charges
Shipping charges depend on the service selected, are calculated prior to checkout and added to the merchandise total. Shipping charges are refundable only in the event of returned damaged, faulty or incorrect items.
Payment
www.celticandco.com accepts Visa, Mastercard and American Express cards. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
A small minority of card issuers may issue a processing fee to your transaction. This is outside of Celtic & Co™ control and entirely controlled by the card issuing bank and will not be displayed on the website or in any communication from us. By placing an order through Celtic & Co.™ website you agree that Celtic & Co.™ are not liable to pay this fee.
Sales Taxes and Import Duties
You may have to pay import duties or sales taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance, however, in the event that you do incur Australian import duties or fees, then please provide us with proof of payment and the customs paperwork to show that the charges relate to your purchase so that we may arrange a refund.
Cancelling an Order/Returns Procedure
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.
If you wish to cancel your order please contact us as soon as possible. If your order has not been passed to our warehouse for despatch, we should be able to cancel your order in its entirety. However, if your order has already been posted out, then you will need to wait until it is delivered and then follow our returns policy.
Once we've heard from you that you wish to cancel an order, any sum (less the shipping costs) debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your notification, provided the goods you return are in the same condition that they were when delivered to you.
You will be liable for any charges incurred when returning the goods to Celtic & Co.™, unless the return is as a result of an error on our side. In the case of incorrect, faulty or damaged goods, please contact us at customercare@celticandco.com before returning items.
Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion. This may result in goods which have already been shipped being charged at the price that would have applied if you had not initially ordered the cancelled item.
Please note that our Gift Boxing service is not refundable.
Returns Procedure
You may return most items sold by www.celticandco.com within 30 days (14 days for sale items) from the date of despatch for a refund or exchange.
Colour Reproduction
We make every effort to reproduce colours on the Website as accurately as possible, however, colour displays can be different depending on your computer settings. Accordingly, exact colour matches are not always possible and the colour of the product you receive may differ from the colour you saw on the screen. If you are not satisfied with the colour of any product you may return it in accordance with our return procedures noted above.
Privacy
We will never ask for login details via email. If you receive an unsolicited email asking you for your www.celticandco.com login details, please contact our Customer Service team immediately.
Our full privacy policy can be accessed online: https://www.celticandco.com/au/shop-with-us/technical-legal/privacy-policy
Liability
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on www.celticandco.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
Limitation of Warranties and Disclaimers
Except as otherwise expressly provided in these terms and conditions of use, the website and its content are provided on an ‘as is' basis without any warranties of any kind, express or implied. Celtic Sheepskin, its affiliates, parents and subsidiaries, to the fullest extent permitted by law, disclaim all warranties, whether express or implied, including the warranties of merchantability, title, non-infringement of third parties' rights, fitness for particular purpose, quality, accuracy, quiet enjoyment or website availability. Without limiting the foregoing, Celtic & Co.™ makes no warranty that the services offered on the website will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties that are not permitted to be excluded are limited to ninety (90) days or such longer period as applicable law requires.
Website content may contain inaccuracies or typographical errors, including, but not limited to, errors concerning pricing, and Celtic & Co.™ shall not be bound thereby. Celtic & Co.™ makes no representations or warranties regarding the accuracy, reliability, completeness or timeliness of the website or its content. By using the website, you agree to these terms and conditions of use, and you agree to use the website at your own risk. Celtic & Co.™ may change the website at any time and reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the website.
Celtic & Co.™ does not warrant that the website will operate error-free or that the website and its servers are free of computer viruses, worms, trojan horses or other harmful mechanisms. If your use of the website or the contents results in the need for servicing or replacing equipment or data, Celtic & Co.™ is not responsible for those costs. You assume all responsibility and risk for your use of this website and the internet generally.
In no event shall Celtic & Co.™ be liable to you or any third party for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data, or business interruption) resulting from the use of or access to, or the inability to use or access, the website, its content and/or any document, whether based on warranty, contract, tort, or any other legal theory, and whether or not Celtic & Co.™ has been advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation or liability for consequential or incidental damages, the limitations set forth in the above paragraph may not apply to you. If the limitations set forth above are held inapplicable or unenforceable for any reason, then Celtic & Co.™ maximum liability to you for any type of damages shall be limited to the greater of (a) $100.00 or (b) the dollar amount of purchases you made through the website during the twelve months prior to the date the claim arose, or such larger amount as applicable law requires.
Copyright
All rights, including copyright, in the content of the www.celticandco.com web pages are owned or controlled by Celtic Sheepskin & Co. Ltd In accessing www.celticandco.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.celticandco.com web pages for any other purpose whatsoever without the prior written permission of Celtic Sheepskin & Co. Ltd
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Celtic Sheepskin & Co. Ltd products are those stated on the Celtic & Co.™ material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
Recommend a Friend
If you are recommending friends and family to us, please make sure that they are happy for us to contact them. This ensures that we don’t send unsolicited mail to recommended friends. Please note that, if asked, we will let your friend(s) know who recommended them.
Refer A Friend Scheme
Offer details valid from Thursday, 13th October 2016
Referrer Rewards:
The referrer is offered a $50 gift voucher for each friend who orders for the first time.
This offer can be shared for 6 months from the initial submission.
In order for the referral to qualify for the reward the referred friend must be a new customer to Celtic & Co.™ and over the age of 18 and the referred friend must meet the conditions of their reward.
The referrer must be an existing Celtic & Co.™ customer.
In order to share this offer the referrer must be over the age of 18.
Rewards will be cumulative and so if multiple qualifying referrals are made to Celtic & Co.™, multiple rewards will be delivered to the referrer.
Rewards will be delivered to the referrer following the referred friend's purchase provided the referred friend's purchase is not cancelled.
The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
Rewards will be valid for 1 year from the date earned by the referrer.
Referral rewards cannot be combined with other discount codes or other vouchers in a single order.
By completing the form referrers confirm they have permission to share the personal details of their referred friend.
Only one referrer reward can be redeemed per order. To be clear, if two friends are referred the two vouchers received by the referrer must be used on separate orders.
Referred Friend Rewards:
The Referred friend is offered 10% off when they place their first order.
Only one referred friend reward can be redeemed, or will be sent out, per household address.
In order to qualify for the reward, the referred friend must be a new customer to Celtic and over the age of 18.
Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
The Referred friend reward cannot be claimed by the same person making the referral.
Referred friend rewards cannot be combined with other discount codes in a single order.
We reserve the right to withdraw the offer at any time.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Celtic Sheepskin & Co. Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Personalisation
Personalisation is available in silver or gold and can be written over two lines with a maximum 15 character limit per line. The personalisation message must be the same on the left and right foot.
Please allow one week for manufacture.
Unfortunately all personalised orders are non-cancellable and non-refundable as the item cannot be re-sold.
We reserve the right to refuse rude or offensive personalisation requests.
Please call customer services on 1800 815 126 for further information or special requests.
International Deliveries
For international delivery we partner with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Celtic & Co.™ products to over 100 destinations worldwide. When you buy your Celtic & Co.™ products via Global-e, you will see that your payment method is charged by ** Global-e// Celtic & Co. **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). For all international transactions the Global-e checkout will be loaded within the Celtic & Co.™ website to take payment and delivery information. All information is secured to the highest standard.
You can contact Global-e at service@global-e.com or send them a letter to:
45 Leather Lane
London EC1N 7TJ
Product Reviews T&C's
We intend to publish all reviews, whether good or bad, but we reserve the right not to publish any review. Even the best spellers can make mistakes, and so we may, at our discretion, edit reviews in order to correct typographical mistakes. We promise never to edit a review with the intention of changing the original meaning or tone. By submitting your review, you grant Celtic & Co.™ non-exclusive, royalty-free and fully sub licensable rights to publish, modify (as outlined in point 2), create derivative works from, and distribute in any media and to use the name that you supplied in conjunction with the review.
Faulty Items
What happens if my item develops a fault? If this happens please contact our customer service department so they can arrange a return back to us for further inspection. Our faulty item policy:
- Faulty items that were returned within 28 days of receipt will be replaced or refunded.
- Items that have developed a fault between 28 days and 6 months of receipt can be returned back to us for a free repair.
Natural wear and tear or aging will not be covered by our faulty item policy. However, we offer a chargeable repair service for items bought more than 6 months of receipt. Please note that we can’t guarantee that all items can be repaired.
If you are in a European Union or European Economic Area (“EEA”) member state then the following paragraphs will apply.
We comply with the EU GDPR and other applicable data protection legislation.
EU GDPR Representative
Our EU GDPR representative who has been appointed in accordance with Article 27 of the EU GDPR is Lionheart Squared (Europe) Ltd., 2 Pembroke House, Upper Pembroke Street 28-32, Dublin, D02 EK84 Ireland.
Our GDPR representative is entitled to represent us and act on our behalf with respect to data subjects who are in the European Economic Area or European Union member state.
If you have any query or complaint in relation to data protection or your data rights you can contact our GDPR representative at celticandco@lionheartsquared.eu.